Terms of Service

Prevoice Ltd (“Prevoice”, “we”, “us”, “our”) operates the Prevoice platform at prevoice.co.uk, a payment intelligence service that provides risk information about UK companies based on publicly available government data. Registered in England & Wales.

Prevoice allows registered users to search for UK companies and receive a Prevoice Score™ — a composite risk indicator derived from Companies House payment practices data, CH financial accounts, Gazette insolvency notices, and the Office of the Small Business Commissioner Fair Payment Code.

Access tiers: Free (2 lifetime checks), Solo (5 checks/month), Pro (unlimited), Partner (unlimited + team seats). Features available per tier are described at prevoice.co.uk/pricing.

By using Prevoice you agree that you will not:

• Use the service to unlawfully discriminate against any company or person
• Resell, sublicense, or redistribute Prevoice data or scores to third parties
• Automate access to the platform by scraping, crawling, or using bots without written permission
• Use the service for any purpose that violates applicable UK law
• Attempt to circumvent subscription limits through multiple accounts
• Share login credentials with other individuals (each seat requires a separate account)

Violation of this policy may result in immediate account termination without refund.

• Paid subscriptions are billed monthly in advance through Stripe. Prices are stated inclusive of VAT where applicable.
• You may cancel your subscription at any time via Account → Subscription → Manage billing. Cancellation takes effect at the end of your current billing period.
• No refunds for partial months. If you cancel mid-period, you retain access until the period ends.
• Prevoice reserves the right to change pricing with 30 days' notice to existing subscribers.
• Downgrading mid-cycle retains access to the higher tier until the period ends.

Community experiences are subject to three key legal protections: (a) Right to retract — you can delete any report you have submitted at any time, with immediate removal from public view (clause 6.9); (b) Notice and takedown — any company can flag a report for review and we will remove content that is false or unlawful under the Defamation Act 2013 (clause 6.7); (c) Content standards — reports must be truthful, based on genuine commercial experience, and must not include personal data about individuals, abusive language, or allegations of criminal behaviour (clauses 6.4–6.5).

6.1 Who can submit a report. Sharing a community experience is available to subscribers on a paid Prevoice plan (Solo, Pro, or Partner). You may report on any UK limited company you have genuinely worked with or contracted with in the previous 12 months.

6.2 Limited companies only. Community reports may only concern UK limited companies registered at Companies House. Reports about sole traders, individuals, unincorporated businesses, or partnerships are not permitted and will be removed. This is because reports about such entities may constitute processing of personal data.

6.3 One account, genuine experience. Each account may submit one report per company. You may not create multiple accounts to submit multiple reports about the same company.

6.4 Truthfulness. When you submit a report you warrant that it is true to the best of your knowledge, based on your own genuine commercial experience, and not submitted to mislead, harass, or unfairly damage any business. Submitting false, malicious, or fabricated reports is a serious breach of these Terms and may be grounds for legal action.

6.5 Prohibited content. Reports must stick to the structured fields and the short optional comment. Do not include:

• Personal data about named individuals (e.g. employee names)
• Abusive, threatening, or discriminatory language
• Allegations of criminal behaviour
• Anything you cannot stand behind as truthful from your own experience
• Content that is unlawful in England and Wales

6.6 Our right to moderate. We may review, hide, edit, or remove any report at any time at our sole discretion, including where a report breaches these Terms, is flagged through our notice-and-takedown process, or where we have reasonable grounds to believe it is false, misleading, or unlawful. We are under no obligation to publish or retain any report.

6.7 Notice and takedown. If you believe a report about you or your company contains false or unlawful content, you can flag it for review using the link on the report itself, or by contacting us at takedown@prevoice.co.uk. We will review flagged reports promptly and will remove content where we conclude it breaches these Terms or applicable law. We operate this process in accordance with section 5 of the Defamation Act 2013.

6.8 Your content licence. By submitting a report you grant Prevoice Ltd a non-exclusive, royalty-free licence to display, aggregate, and use your report for the purposes of operating the Prevoice service, for as long as your report remains published. You can revoke this licence by retracting your report from the My Reports page.

6.9 Your right to retract. You can delete any report you have submitted at any time from your My Reports page. Retracted reports are removed from public view. We may retain minimal records for legal, audit, or anti-abuse purposes.

6.10 No reliance. Community experiences are individual, unverified accounts from Prevoice members. They are not statements of fact by Prevoice, not a credit assessment, not a recommendation, and not advice of any kind. Members rely on them entirely at their own discretion.

6.11 Consequences of breach. Breaching these community rules may result in removal of your reports, suspension of your account, or termination of your subscription without refund in serious cases.

To the maximum extent permitted by English law, Prevoice's aggregate liability to you for any claim arising out of or relating to this agreement — whether in contract, tort, or otherwise — shall not exceed 3 months' subscription fees paid by you in the 3 months immediately preceding the claim.

Prevoice is not liable for any indirect, consequential, incidental, special, or punitive damages, including but not limited to loss of revenue, loss of contract, or loss of data, even if we have been advised of the possibility of such damages.

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under English law.

The Prevoice Score™, its underlying algorithm, weightings, and the platform itself are the intellectual property of Prevoice Ltd. You are granted a limited, non-exclusive, non-transferable licence to use the service during your subscription period for your own internal business purposes.

You may not copy, reproduce, or create derivative works from any part of the platform without written consent.

Our collection and use of your personal data is governed by our Privacy Policy, which forms part of these Terms. By using the service, you consent to our data practices as described therein.

We aim for 99.5% uptime but do not guarantee uninterrupted availability. We reserve the right to modify or discontinue features with reasonable notice. We will endeavour to give 30 days' notice before removing any paid-tier feature you actively use.

We reserve the right to suspend or terminate accounts that violate these Terms, with or without notice depending on the severity of the breach. You may delete your own account at any time via Account → Data & Privacy → Delete account.

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Before bringing formal proceedings, we encourage you to contact us at info@prevoice.co.uk to resolve the matter informally.

We may update these Terms from time to time. We will notify you by email at least 14 days before material changes take effect. Your continued use of the service after that date constitutes acceptance of the updated Terms.

Questions about these Terms: info@prevoice.co.uk
Prevoice Ltd, [Registered address], England & Wales